A Message from Rob, Matchwell Founder and CEO

News of COVID-19 has captured our collective minds and hearts with a sense of uncertainty across the global community. For those of you who have been directly or indirectly impacted, our prayers are with you. 

 

It is at this time that we recognize our individual vulnerabilities as well as the opportunity to stand together and support each other. It is also with much pride that we recognize the healthcare workers across our communities who have not hesitated to rise up to protect and treat the most vulnerable amongst us. 

 

Matchwell continues to monitor and honor all recommendations from the CDC. Our internal Matchwell team has always been remote and will continue to be available to you via video, voice or other digital channels.  Although this is far from business as usual, we continue with our mission to provide the most direct, transparent, and cost-effective way to connect healthcare workers and healthcare organizations for on-demand, contract, or full-time work.  We are reminded of this mission daily and with an added sense of urgency during this difficult time.  

 

Matchwell was founded in the best of times to provide a meaningful workforce solution to an overburdened healthcare system. In the worst of times, we’re here to amplify every resource that can be mobilized to provide care. If you are a healthcare worker, consider getting pre-approved at another facility through Matchwell where your unique skills may be needed in the near future.  If you are a healthcare organization who could use increased access to healthcare workers without going through an agency, let’s start building a better tomorrow together today.

 

Sincerely,

RCrowe

Robert Crowe

Founder and CEO at Matchwell

Meet Meagan Palmer

Meagan Palmer – Director of Technology at Matchwell

As you probably know by now, Matchwell is innovating how clinicians and healthcare facilities come together for work by utilizing our proprietary matchmaking platform. With technology at our core, it’s imperative that we remain ever vigilant in monitoring and iterating to ensure we’re providing the best possible experience for our users. Luckily, we have Meagan Palmer leading the charge. Her experience has equipped her with the knowledge needed to navigate the Matchwell team through these uncharted waters, but it’s her spunk, humor, and levelheadedness that really sets her apart from most tech leaders. In this brief interview, you get a glance into what she does at Matchwell, why she loves working with this team, and how ice cream could play a part in her future.

Tell us a little bit about yourself.

I live near Raleigh, North Carolina with my husband, four kiddos (Nolan, Sadey, Oliver and Lily), two doggos (Charlie & Mia), and 1 cat (Lucky). Needless to say, my house is always loud and crazy! I am originally from Grand Rapids, Michigan so it’s in my blood to love the Detroit Lions and good beer (kind of a must when you’re a Lions fan). I’m a huge bookworm when I’m not busy with the kids or dogs… which is never. As a big fan of technology and a total startup nerd, I also love reading about all the new ideas and companies that are out there. 

 

What do you do at Matchwell?

I make sure the platform is working as intended, and is always improving to better meet the needs of our clinician and facility end users. I love technology and finding solutions, and at Matchwell I get to spend my time using technology to solve the problems our users face every day. 

 

What do you like most about your job?

I get to work with some really smart and talented people at Matchwell. There is a huge sense of teamwork and collaboration, which is really something special. Everyone on this team goes the extra mile to lift their colleagues up and be appreciative of what everyone brings to the table. It’s a great team to be a part of, and definitely the best part of my job. 

 

What did you do previously?

Before joining the team at Matchwell, the majority of my career has been spent in the software startup world. Most recently, I was the Global Director of Professional Services for Kurtosys, a fintech company focused on using data automation to create a digital solution for the Asset Management space. 

 

If you were to start your own business, what would it be?

I’ve got big plans to open an ice cream shop when I retire. Where I grew up, there were little Mom & Pop ice cream shops on every corner and I loved going as a kid. I’ve been putting the plans together to open my own someday for years! Who doesn’t love ice cream??

 

What’s something not many people know about you?

I have a slight obsession with Rod Stewart. 

Speed Round:

Favorite Food: 

Crab legs all the way!

 

Favorite Quote: 

“I love it when a plan comes together” – John “Hannibal” Smith, A-Team

 

Spirit Animal: 

Monkey

 

Intro / Walk-Out Song: 

Harper Valley PTA!!!

 

If money were no concern, I would: 

Probably still work at a tech startup…but I’d get there in my badass Porsche 911!

 

Most interesting thing you’ve ever eaten: 

Zebra – Would not recommend it

 

Most interesting place you’ve ever been: 

Shark cage diving in Hermanus, South Africa

Clinicians

Easily select the facilities you want to work at and the shifts that work for you. Create your free account today at clinician.wematchwell.com.

 

Hiring Managers

Access a pool of qualified clinicians that are interested in working at your facility and pre-verified based on your requirements. You can also more easily manage your internal workforce within the Matchwell platform. Schedule your demo today at wematchwell.com/demo.

Meet Thomas Guest

Thomas Guest - Manager of Facility Partnerships at Matchwell

With a heart of gold and the voice of a crooner, Thomas Luke (also known as TL) brings a ton of great energy to the Matchwell team. Our platform would be nothing without great partner facilities, which is TL’s main focus. He works daily to connect with top healthcare organizations and address the staffing issues they’re currently facing. Here he shares a little more about himself and what he’s passionate about.

Tell us a little bit about yourself.

My name is Thomas, but most know me as TL. I grew up in Manhattan, the heart of New York City,  so I love interacting with different types of people and laughing (way too loudly). 

 

I consider myself a ‘Social Entrepreneur’ which basically means that I believe businesses can change the world for the better. That’s why I’m so excited to be working with Matchwell.

 

What do you do at Matchwell?

Ultimately, I strive to help healthcare organizations connect more dots when it comes to their workforce. Whether it’s accessing more quality clinicians or communicating more efficiently with an existing team, Matchwell can help make a huge organizational impact.

 

What do you like most about your job?

I wake up every morning excited and passionate about the problem we’re solving. Not only are we trying to bridge a workforce supply deficit, we’re also trying to encourage collaboration between healthcare organizations to do more with less. That’s a new concept in today’s competitive healthcare environment.

 

What did you do previously?

I worked with Namely, a talent solutions SaaS company. In just over a year, our team expanded from 300 to 700 people, it was amazing to be a part of that. Prior to Namely, I attended Williams College in Massachusetts where I studied Political Science and Economics. 

 

I pledge my time towards three impact areas: Healthcare, Education, and Environmental Sustainability.
 

If you were to start your own business, what would it be?

I’m extremely proud to say that my side hustle is a non-profit called the Youth, Education, and  Sport Initiative (YES). In 2018, I co-founded YES with two former Williams soccer teammates. Our goal is to provide college access and support programming in underserved, rural communities. We mentor youth through sport and help them become college educated leaders in their communities.

 

What’s something not many people know about you?

I’m a Frank Sinatra impersonator…???!!!

Speed Round:

Favorite Food: 

Pizza and bagels

 

Favorite Quote: 

“Why cry when you can laugh” – my grandmother, Frances Helen

Spirit Animal: 

The Blue-Eyed Lemur

 

Intro / Walk-Out Song: 

Civil War by Guns and Roses

If money were no concern, I would: 

Start a grant fund for startup nonprofits looking to get off the ground. Then maybe buy a sailboat.

Most interesting thing you’ve ever eaten: 

Frog legs. Tasted like chicken!

Most interesting place you’ve ever been: 

Buddhist Monastery outside of Fuzhou, China

Clinicians

Easily select the facilities you want to work at and the shifts that work for you. Create your free account today at clinician.wematchwell.com.

 

Hiring Managers

Access a pool of qualified clinicians that are interested in working at your facility and pre-verified based on your requirements. You can also more easily manage your internal workforce within the Matchwell platform. Schedule your demo today at wematchwell.com/demo.

Meet Liz Allen

Liz Allen – Community and Engagement Manager at Matchwell

Liz has always had a passion for healthcare. After graduating from Georgia Tech, she started her career working with healthcare organizations to help them address a critical need: hiring and clinician retention. A year in recruiting later, she realized an undeniable flaw in the staffing process and decided to make a change. That’s when she joined Matchwell. As our Community and Engagement Manager, Liz is helping us bring positive change to the healthcare industry.

Tell us a little bit about yourself.

I’m originally from the Boston area and really cherished my time growing up there. My family ties are still in the area and I love getting the opportunities to visit, especially taking trips to the beaches. I moved to the Atlanta area when I was younger and into the city during college. I’m such a fan of the culture of Atlanta. There’s really something for everyone to enjoy. When I’m not working, I spend time with my boyfriend of almost 7 years and enjoy events around town. We frequently go to Atlanta United soccer games and hike in the local parks. I also like to cook, read, and hang out with my lazy cat.

What do you do at Matchwell?

I’m the Community and Engagement Manager at Matchwell. I’m responsible for telling clinicians about our platform, helping them with account setup and applications, and generally being their point of contact. As we continue to grow, I will help build our community by planning clinician events and building our network.

What do you like most about your job?

I love that I don’t have to be stuck in a box. On any given day I can be working on multiple types of projects and giving my input to our various teams. We are very collaborative and know that all parts of our business need to be working together to be successful. 

What did you do previously?

Right before Matchwell I worked in healthcare recruiting for a major staffing firm. I mostly worked with nurses, but it ran the gamut from medical assistants up to C-Level executives. 

If you were to start your own business, what would it be? 

I would start a human capital consulting firm. And, if money wasn’t an issue and it was something outside my current career path, I’d run a senior dog rescue. Maybe I’ll do that too one day!

What’s something not many people know about you?

Prior to being in the business realm, I thought that I would go to Physician Assistant school. I was torn throughout college on the path I would take. After graduating, I went through a program to be a Certified Nursing Assistant and spent about 6 months doing home health. It was very hard work, but I loved spending time with people who really loved having the company. I didn’t grow up with many elderly people in my life, so building relationships with senior citizens was really special for me. They are so funny and love to chat!

Speed Round:

Favorite Food: 

Anything involving pasta. I’d eat it morning, noon, and night if I could.

Spirit Animal: 

My spirit animal is definitely a cat. My dream day would consist of sleeping and laying in the sun, which is pretty much what they do.

Intro / Walk-Out Song: 

7 Rings by Ariana Grande. Gets me in the money mode!

If money were no concern, I would: 

Backpack through South America.

Most interesting thing you’ve ever eaten: 

I ate escargot (snails) for the first time (actually at my first Matchwell team dinner). I had no clue they were sea snails, they were delicious though!

Most interesting place you’ve ever been: 

I visited Pompeii when I was a teenager. It was amazing to see my history books come to life!

Clinicians

Easily select the facilities you want to work at and the shifts that work for you. Create your free account today at clinician.wematchwell.com.

 

Hiring Managers

Access a pool of qualified clinicians that are interested in working at your facility and pre-verified based on your requirements. You can also more easily manage your internal workforce within the Matchwell platform. Schedule your demo today at wematchwell.com/demo.

Matchwell Clinician Nurse Taking Notes

6 Healthcare Work Issues Everyone Should Know About

You may not know it yet, but a revolution has begun in the healthcare industry. No, I’m not talking about blockchain, artificial intelligence, access to medicine, or patient data. The revolution I speak of is against something that has been lurking throughout the nation for a while – hiding behind tired eyes and busy schedules. The issue? Burnout and the clinician deficit.

 

How big of an issue it is? It’s a multi-billion dollar issue. That’s how much healthcare facilities have poured into staffing in an attempt to fight the fall; believing that was the only solution. This has unfortunately only covered and simultaneously fueled the problem. So what do we do? Here we touch on the problems facing the healthcare industry and the possibilities that are just on the horizon.

Tired nurse leans against wall with hands behind back in hospital room - Burnout

Healthcare Work Issues

We’ve identified 6 issues that we feel are a great threat to healthcare work: 

Burnout

Many of you have most likely heard the term “burnout” by now. It was, in fact, recently deemed an official medical condition by the World Health Organization. Defined as “a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress,” burnout is highly prevalent in the nursing profession. A study performed by RN Network found that nearly half of the nurses working in the United States have considered leaving the field for reasons very similar to the symptoms of burnout.

 

  • Feeling Overworked
  • Not Enjoying Their Job
  • Lack of Patient Time
  • Too Much Paperwork
  • Wanting Something New

Other symptoms of burnout include:

  • Constant Fatigue / Exhaustion
  • Feeling Under-Appreciated
  • Feeling Disengaged or a Lack of Enthusiasm About Work
  • Compassion Fatigue / Emotions are Blunted
  • Feeling of Helplessness or Hopelessness
  • Irritability
  • Intolerant to Change

Shortage

One contributing factor to burnout in the healthcare industry is that we’re in the midst of a nurse shortage. In order to fill newly created positions and replace retiring nurses, the Bureau of Labor Statistics projects the need for an additional 203,700 new RNs each year through 2026. According to the 2019 National Healthcare Retention & RN Staffing Report by Nursing Solutions Inc., only one in five hospitals reported a RN vacancy rate of “less than 5%”. They go on to say, “when the labor market tightens, hospitals have historically sought to bridge the gap by utilizing overtime, agency staff and travel nurses. All of which are costly strategies and can lead to issues with quality, safety, physician satisfaction, employee satisfaction and the patient experience.”  

Retirement

Don’t get me wrong – retirement is a great thing. It’s a goal most people strive for in life. But it becomes a problem when ⅓ of the workforce (approximately 1 million baby boomer nurses) all reach the age of retirement at the same time. The average RN in the United States is 50 years old and, according to the December 2017 AMN Healthcare study, 73% of RNs over the age of 50 hope to retire or scale back in the next 3 years.

 

All of which begs the question: if the nursing staff we currently have was reduced faster than expected, who would care for us? How would this impact things such as wait times, medical costs, insurance rates, and patient care? And what could we do to entice them to stay while building up future generations of nurses? We’ll address these questions in just a bit.

Enrollment

The strain of the clinician deficit can be felt all the way back to the beginning of a nurses career. Due to factors such as an insufficient number of faculty, U.S. nursing schools turned away more than 75,000 qualified applicants from baccalaureate and graduate nursing programs in 2018 (as reported by the AACN’s 2018-2019 Enrollment and Graduations in Baccalaureate and Graduate Programs in Nursing).

Turnover

While finding clinicians is an issue, keeping them is just as difficult. A 2017 study by Compdata Surveys reports that the average turnover in healthcare jobs increased from 15.6% in 2010 to 20.5% in 2017. This puts the turnover rate in healthcare second only to hospitality by 8.9%, and the reason seems to be a straightforward case of supply and demand. In fact, the U.S. Bureau of Labor Statistics reports an unemployment rate of only 2.6% for health care and social assistance in June of 2019.

 

The 2019 National Healthcare Retention & RN Staffing Report reports that hospital turnover is on the rise with the average hospital having turned over 87.8% of its workforce over the past 5 years. “Executives need to be concerned since this is a leading indicator of future financial pressure, and patient & employee satisfaction”, they go on to say, with 2018 hospital turnover rates being the highest in over a decade.

 

When the need for nurses is great and the supply is limited, the result is a workforce that can go wherever they please. When high turnover mixes with simultaneous growth in the needs of the industry, it generates staffing gaps that have a dramatic impact on a facility’s bottom line.

Cost

As I’m sure you’ve gathered by now, this is an expensive problem. Various reports state that it could cost anywhere from $37,000 to $104,440 to replace a single nurse, and that “hospitals could lose $5.2 million to $8.1 million annually” due to turnover.

 

When considering how important nurse retention is, there are multiple aspects a facility must account for, including:

  • New Employee Training Costs
  • Overtime Payouts
  • Increase in Staff Workload / Risk of Burnout for Additional Clinicians
  • Staffing Agency / Travel Nurse Fees
  • Staff Dissatisfaction / Lower Retention Rates
  • Patient Dissatisfaction / Accident Rates

Some of these factors have a direct dollar amount associated, whereas others have more of an indirect impact. It is, however, those that have an indirect impact that sometimes have the most devastating impression on the facility’s business as a whole with considerations such as bad press and lawsuits. 

 

Facilities are so desperately in need of help that they’re pouring billions of dollars into staffing agencies. Definitive Healthcare reports that, according to the 2018 Medicare Cost Report, over $1.9 billion was spent in contract labor by just 10 hospitals. Staffing Industry Analysts reported the 2018 healthcare staffing market hit $17.4B in 2018. The American Staffing Association reported that, during the course of a year, America’s staffing companies hire nearly 17 million temporary and contract employees with 9% (or approximately 1.5 million) being in healthcare.

 

In order to decrease turnover, build their bottom line, and protect their reputation, healthcare facilities should focus on increasing staff satisfaction.

Potential Solutions

Now that we’ve discussed the negative, let’s focus on the positive. There are multiple initiatives in motion that intend to expand enrollment and capacity for nursing students, ease the application process, attract and retain faculty, and advertise careers in nursing. There are also various publications, such as Nurse.org and USF Health, that provide tips for dealing with burnout.

Make a Change

If you feel as though you’re incurring too much pressure in your current role, ask about switching to a lower acuity area in the hospital (even if just 1 day a week) or performing part-time admin duties. You could also consider a different specialization. There will be a greater need for nurses with specializations as people live longer and innovation continues to happen in the healthcare industry. Nurse practitioners and other advanced nursing careers (or those with certifications) will become increasingly important as time goes on.

Become an Educator

If being by the bedside is the cause of your stress, becoming a nurse educator could be a valid option. As mentioned before, the lack of qualified instructors is having a significant impact on nursing programs. By lending your knowledge, you could help educate and train the next generation of nurses. You may not make as much in salary, but you also won’t have the physically demanding shift schedule.

The only change we suggest against is a complete career change that removes you (and your knowledge) from nursing all-together. Taking into account all of the issues listed above, leaving healthcare would only contribute to a larger deficit and greater burnout for other clinicians. 

Take Care of You

It’s more than just a line from Pretty Woman. It’s a necessity. Practicing self-care techniques can help you incrementally cut down on stress. Try incorporating some meditation time into your routine. This is even easier to do if you have a device such as an Apple Watch that prompts you throughout the day.

As you know, exercising and eating right is always a good idea. You probably recommend it often to your patients. Just be sure to practice what you preach! If the gym isn’t really your thing, extra-curricular activities can be a great way to not only get your steps outside of the facility, but to also interact with friends and get your mind off of work.

Prepare Yourself

It’s honestly not the most appealing option, but that doesn’t make it any less important or impactful. Developing a coping mechanism can help lessen the impact of trauma or emotional stress. It’s also important to build strong relationships with your co-workers so that you have someone you can turn to for support and advice in the midst of a potential meltdown.

Try Travel Nursing

For those who are intrigued by the thought of seeing the country while caring for others, travel nursing is definitely up your ally. But for those of you who this doesn’t appeal to or has other reasons to be home each night (such as kids to tuck in), we have a different perspective.

Travel nursing doesn’t just apply to assignments that require a plane flight, road trip, or overnight accommodations. It could be that you’re picking up shifts at various healthcare facilities near your neighborhood. One of the top reasons why workers and hiring managers alike choose temporary or contract opportunities is that it offers flexibility and variety

Per diem assignments can be a great way to get a change of scenery, meet new people that are in your line of work, make some extra money, or test out a few facilities before committing long term. And at Matchwell, we also think it could be the solution to many of the problems that are perpetuating the clinician deficit. As Dr. Troy Ahlstrom – MD, FHM, and CFO of Hospitalists of Northern Michigan – said in this article by The Hospitalist, “You prevent burnout by allowing people to change their work schedule depending on what’s going on in their life.”

Meet Matchwell

What if healthcare organizations were able to directly access the clinicians they needed without sacrificing their facility budget to do so? What if simultaneously every nurse, from fresh out of a cap and gown to reaching the age of retirement, had the ability to set their own schedule or scale back at their own pace while still doing what they love and helping others? This is exactly the solution the Matchwell platform provides.

Matchwell is an online marketplace that empowers clinicians and healthcare facilities to come together in the easiest, most transparent, and most cost efficient way possible. Facilities get direct access to an extensive pool of pre-qualified clinicians, and clinicians get to control their calendar. We’ve removed the middleman to provide greater transparency and significant cost savings.

To learn more about how Matchwell can help your facility, visit wematchwell.com/hire or schedule a quick demo. Clinicians can learn more at wematchwell.com/work and easily start their free account at clinician.wematchwell.com.

Join the Revolution

Help the Matchwell team revolutionize the way healthcare work happens. Clinicians can create a free Matchwell account in just seconds to view opportunities and earn $10 for every nurse they refer.

Grow Your Workforce

Healthcare facilities hire more and spend less with Matchwell. Directly access a pool of qualified and pre-vetted clinicians that specifically meet your facility's requirements with less hassle.

Meet Bree Becker

Bree Becker – Director of Clinical and Quality at Matchwell

Before launching Matchwell, Rob and Suzanne knew that one of the most important aspects of the business would be verifying the status of each clinician’s credentials. They hit the jackpot when they found Bree Becker. She was a nurse who had also worked as a Clinical Development Specialist and had a direct hand in building out a Critical Event Training program for the facility she was working at. Since joining as the Director of Clinical and Quality, Bree has added a tremendous amount of value to Matchwell through the work she does daily in her department and by lending her insights as a nurse to the entire Matchwell team. 

Tell us a little bit about yourself.

I’ve been a nurse for 11 years and I love nothing more than helping people. I’m married to Jeff, who is also the funniest person I know. He’s an amazing high school teacher and Varsity Girls soccer coach. He recently lead his Varsity Girls Team to the state finals, and they won! He inspires me everyday with the enthusiasm, creativity, and love he pours into his students and players.

 

We have a son, who happens to be the second funniest person I know and the love of our life. It took us 8 years to have him. He reminds us everyday of the precious privilege it is to be parents, while also making us work our tails off ensuring he will be a decent human being. Nursing and teaching are hard professions, but they have nothing on being a parent. 

 

What made you want to be a nurse?

My first degree is in English. I originally wanted to be a high school teacher and a writer (smirk). But then my senior year of college, I had the opportunity to spend the summer in South Africa. While there, my group was involved in a motor vehicle accident. This required me to spend several days in the hospital, which was my first interaction with nurses. They helped me not only recover physically, but they provided much needed emotional comfort since I was so far from home.

 

Soon after graduating, I couldn’t shake the feeling that I was not fulfilling my calling. I could no longer ignore that pull inside me that wanted to impact others the way those nurses impacted me. I decided to go back to school at Georgia State University to get my BSN, and I never looked back. I love being a nurse. To me it’s not just an occupation, but it’s who I am. I love learning and all the opportunities a career in nursing brings me. I recently completed my graduate studies as a Family Nurse Practitioner. 

 

What do you do at Matchwell?

I’m the Director of Clinical and Quality. My job is to ensure we are sending safe and qualified clinicians into facilities. I created and oversee the credentialing process for Matchwell, and my dream is to create and offer educational opportunities for Matchwell clinicians.

 

What do you like most about your job?

Creating something out of nothing is my happy place. I love the challenge of identifying an issue and the creative process involved in solving the issue.  I also like the family stage of our company and how we are all stretched to do things that fall out of our comfort zone – also my happy place. I love the sense of accomplishment, and that I am working with a core group of leaders who are moving towards the same goal: improving healthcare. 

 

What did you do previously?

Previously, I worked as a Clinical Development Specialist for the largest women and infant hospital in the US.  I’ve always worked in Women’s Health and found that empowering mothers to care for their infants was my passion. Specifically, I was involved with creating the first ever Critical Event Training for our department and restructuring the competency program from a paper based method to a computer based method. 

 

I also started the first flipped classroom method for our nurse residency program. Instead of having new graduates come to class and listen to hours of lectures, I lead a group of clinical educators to restructure our teaching methodology. We created computer based modules for the new nurses to study prior to their weekly classes. During class time we spent the next 8 hours completing case studies and practical application, leading to more competent and confident nurses entering their first nursing position at our facility. 

 

If you were to start your own business, what would it be?

I have 2 close friends who are also Nurse Practitioners and work in women’s health. Our team dream is to open our own clinic that focuses on health and wellness for women and their newborns the first year after birth. We have seen first hand the rising mortality rate of new mothers. We all went into women’s health thinking it was “happy nursing.” We wanted to send mothers home with their new babies. 

 

Over the years, there were more times than I ever imagined, we were sending babies home without their mothers. It was heart-breaking not just for the infant, but the spouse who is now a single parent and siblings who have lost their mom. The maternal mortality rate continues to rise in the US despite all the money poured into the healthcare system. The US leads all developed countries in maternal mortality. Research demonstrates a majority of these deaths can be avoided, especially if women receive appropriate care and follow up after giving birth. 

 

My dream is to start in Georgia and provide appropriate follow up high risk women deserve after giving birth. The obligatory 6 week follow up visit with an OBGYN or midwife is not enough and their resources are limited. I want to create a clinic that covers all aspects of health for the mother and child in the first year after giving birth from breastfeeding, infant vaccinations and well visits to managing chronic conditions such as hypertension and diabetes.

 

What’s something not many people know about you?

I spent a summer in college working as a maid for a hotel chain. Probably the most humbling and edifying job I ever did. It actually prepared me for some aspects of nursing. . . you know like making beds.  

Bree Becker: Director of Clinical and Quality at Matchwell

Speed Round:

Favorite Food: 

Anything with sugar, flour, and butter

 

Favorite Quote: 

“Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will spend its whole life believing it is stupid.”   – Albert Einstein

 

Spirit Animal: 

A lap dog

 

Intro / Walk-Out Song: 

Start a Riot

 

If money were no concern, I would: 

Sell all my possessions, pack up my family, and travel the world. 

 

Most interesting thing you’ve ever eaten: 

Haggis. Don’t do it. 

 

Most interesting place you’ve ever been: 

Botswana, Africa

 

Clinicians

Easily select the facilities you want to work at and the shifts that work for you. Create your free account today at clinician.wematchwell.com.

 

Hiring Managers

Access a pool of qualified clinicians that are interested in working at your facility and pre-verified based on your requirements. You can also more easily manage your internal workforce within the Matchwell platform. Schedule your demo today at wematchwell.com/demo.

Meet Suzanne Masino

Suzanne Masino – Matchwell Co-Founder and Chief People Officer

When looking for a partner to help him bring his vision of a new healthcare platform to life, Rob Crowe – Founder and CEO at Matchwell – couldn’t have had a better friend and fellow industry veteran to turn to. From being an occupational therapist to running her own healthcare recruiting firm, Suzanne Masino had just the experience, intuition, and heart Rob knew he would need to build the Matchwell team and launch the new concept. Now Co-Founder and Chief People Officer, Suzanne shares with us a little more about herself, what brought her to Matchwell, and what she loves most about her role.

Tell us a little bit about yourself.

I was born in Chicago, IL and moved around a bit as a kid. My family landed in Cincinnati, which is where I lived for most of my teenage years.  I graduated in 1994 from Ohio State University with a degree in Occupational Therapy. Shortly after graduating, I moved to Atlanta to work as an OT for a large rehab company and have been here ever since.  I married my high school sweetheart 25 years ago, and we have three amazing teenagers (19, 17 & 15). 

 

What do you do at Matchwell?

I am the Co-Founder and Chief People Officer.  I am responsible for managing the people side of our business.  Specifically, I help to ensure we attract, engage, and retain qualified talent both internally and externally via our platform.  

 

What do you like most about your job?

Truthfully, the people on our team.  We knocked it out of the park by hiring the best and brightest people around.  Being part of a startup is both exciting and exhausting, so we knew that getting the right people in the early days would be vital to our success.  We not only have the right people, but found ones that truly care and want to make a difference in the healthcare industry.

 

What did you do previously?

After graduation, I worked as an OT in various settings but had a passion for Post Stroke Rehab.   Being a part of helping critically ill patients go from completely dependent on others for all aspects of their self care to being able to dress, feed, and care for themselves independently is extremely rewarding.   Within a few years, I progressed into a director role where I oversaw multiple rehab clinics throughout Georgia. I was responsible for hiring and training therapists and I loved it! I remained in that role until 2000, which is the year my first child was born.  

 

I had all intentions of going back into that leadership role after my maternity leave until the nurses handed me this tiny pink bundle of sweetness.  No exaggeration, it was a pretty immediate shift for me and, at that moment, I didn’t care what it was going to take – I wasn’t going to leave her. As luck would have it, when I went to tell my boss I was leaving to be home with my baby she told me about a home based recruiting position within our company.  I segued out of the clinical world and into healthcare recruiting.

 

Did you ever look back?

Truthfully, I thought this would be a nice “filler” position until my daughter got older at which time I’d go back into the clinical world. Little did I know that I would fall in with the thrill and excitement of healthcare recruiting.  There has been a shortage of clinicians my entire career, so the fulfillment of finding a needle in a haystack (i.e. a PT in Payne, GA – population 214) was beyond rewarding.  There aren’t many healthcare recruiters that are clinicians, so I had a unique perspective and advantage amongst my peers. I was successful at recruiting out of the gates which I credit to the lens at which I saw things.  I could truly visualize what each and every opening translated into in the clinics. It simultaneously broke my heart and fueled me on relentless hunts for quality clinicians.  

 

What brought you to Matchwell?

It was during my time in recruiting that my path crossed with Robert Crowe, the Founder of Matchwell.  Rob worked for a large healthcare staffing agency that was a vendor for my company. In 2010, eager to help other companies learn the successful healthcare recruiting tactics I had learned, I launched Staffing Innovations – a  consulting firm focused on healthcare staffing.

 

Rob and I stayed in touch through the years and would catch up over coffee as he would come in to town. During those conversations, Rob slowly started to reveal an idea he had. High level, he felt like there had to be a “better way” to connect healthcare facilities directly with clinicians.  A way that would save healthcare facilities money and empower clinicians. Over time, this idea not only grabbed my attention but also my heart. I wanted to be a part of it. In late 2017, Rob honored me with an offer of Co-Founder, and we set out to turn his dream into a reality.

 

What’s something not many people know about you?

I can’t stand the sound of metal on cardboard.  It literally is my kryptonite. I made the mistake of telling my kids this, so now their torture of choice is chasing me around the house opening and closing the metal spout on the salt container.  On a positive note, I LOVE playing card games. My favorite game is called Speed and not to brag but I can’t be beat. 🙂

Rob Crowe and Suzanne Masino laughing

Speed Round:

Favorite Food: Skyline Chili (Ohio folks will understand.)

 

Favorite Quote: “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.”  – Ralph Waldo Emerson

 

Spirit Animal: No clue. Hedgehogs are cool, so let’s go with that.

 

Intro / Walk-Out Song:  “Don’t Stop Believin” by Journey (I’m an 80’s girl.) 

 

If money were no concern, I would: Space Travel

 

Most interesting thing you’ve ever eaten: Haemul Pajeon (a delicious Korean dish that is sort of like a seafood and vegetable pancake)

 

Most interesting place you’ve ever been: That is a tough one but the most interesting would have to be Paestum, Italy.  It has 3 of the most well preserved Greek temples in the world!

Clinicians

Easily select the facilities you want to work at and the shifts that work for you. Create your free account today at clinician.wematchwell.com.

 

Hiring Managers

Access a pool of qualified clinicians that are interested in working at your facility and pre-verified based on your requirements. You can also more easily manage your internal workforce within the Matchwell platform. Schedule your demo today at wematchwell.com/demo.

Matchwell Clinicians by Experience and Expertise

Matchwell Clinicians by Experience and Expertise

If you work for a healthcare facility, there’s a good chance you’re looking for clinicians. You’ve probably even been told that you have to find a way to do “more than less”. That’s where Matchwell comes in.

 

We’ve built a platform that empowers healthcare organizations to build and utilize their own flexible workforce in a fully transparent, direct, and cost efficient way. 

 

I know what you’re thinking – “I don’t have time to build anything.”

 

Good news: we’ve already recruited hundreds of clinicians onto the Matchwell platform. All you have to do is tell us what type of clinicians you need, and we’ll start building pools specific to your requirements.

Types of Clinicians

Clinicians in the Matchwell platform are nurses and therapists with various experiences that are interested in flexible work. Currently, clinicians in the U.S. with any of the following disciplines can create a free Matchwell account:

  • Registered Nurse
  • Licensed Practical Nurse
  • Nurse Practitioner
  • Certified Nursing Assistant
  • Physical Therapist
  • Occupational Therapist
  • Speech Language Pathologist
  • Physical Therapy Assistant
  • Occupational Therapy Assistant

For those of you that are more visual, here’s a snapshot of our clinician network and their specific industry experience:

Clinician Verification

Once a clinician signs up, the Matchwell team checks to see if their license is active. The clinician is then encouraged to upload their credentials in order to apply for facility pools and open assignments. After they apply to a facility pool, Matchwell pre-verifies the clinician’s credentials to ensure they meet the facility’s requirements. Only those that qualify are passed over to the hiring manager for review. At that time, the facility and clinician can directly communicate via the Matchwell platform as needed to schedule an interview, ask questions, etc.

Matchwell: Healthcare Professionals

Who is Matchwell for?

Matchwell is for healthcare professionals: clinicians that are interested in having control over their calendar, and healthcare facilities that are looking to access more clinicians. Organizations hiring at settings such as acute care, skilled nursing, assisted living, home health, LTAC, and schools can all benefit from the clinicians currently looking for open assignments in the Matchwell platform.

Facility Hiring Managers: Access More. Spend Less. Matchwell.

Get Access

Healthcare facilities can reach us directly via email at hire@wematchwell.com, phone at 646-691-1970, or schedule a demo at wematchwell.com/demo.

 

Clinicians can start their free account at clinician.wematchwell.com.

Meet Rob

Robert Crowe – Founder and CEO at Matchwell: Empowering Great Work

Back to the Beginning

After 20 years in the staffing industry, Rob found himself at a crossroads. Despite many successes while on the leadership team of a top 10 healthcare staffing agency, he just couldn’t shake the feeling his industry could be doing more. Then, while sitting at an America’s Essentials Hospitals (AEH) conference listening to healthcare executive after healthcare executive share innovative ideas of how they were treating more patients with limited resources – how they were doing “more with less” – he asked himself,

What were we doing across the staffing industry that was innovative, or actually brought increased value to healthcare facilities and clinicians?”

Robert Crowe – Founder & CEO at Matchwell Tweet

A Better Way

After a decade of collaborating with healthcare organizations to design and implement a variety of workforce solutions, he realized a better solution was indeed possible. One that empowers facilities and clinicians to directly and transparently come together without a middleman, and allows facilities to pay their clinicians more while still saving hundreds of dollars per shift.

 

Blazing the Trail

It wasn’t long before fellow industry veteran Suzanne Masino was also convinced that this was in fact a better way. Together, they have leveraged over 40 combined years of industry experience to build a marketplace platform that empowers healthcare organizations to directly build, organize, and engage their own flex workforce. One that eliminates the clutter, ensures all credentialing “t”s are crossed, and leverages AI to utilize data for optimizing both the best results and the best experience.

 

Empowerment can truly be revolutionary. We're on a mission to save the healthcare industry $1B in agency fees while also donating a vaccine with every shift booked – in the end, positively affecting lives both here in the US and across the globe.

Robert Crowe – Founder & CEO at Matchwell Tweet

Behind the Beard

Rob is a Georgia native and Berry College graduate that resides in (and loves) Durham, North Carolina. He is married to the Reverend Dr. Katie Crowe, enjoys spending every possible moment with their 4 year old son and two sibling boxers they recently adopted from a rescue organization. If you’re a local, you may catch him walking to and from the intergalactic Matchwell headquarters in downtown Durham, chasing fish along the coast, or in the mountains of North Carolina.

Join the Revolution

Help Rob and the Matchwell team revolutionize the way healthcare work happens. Clinicians can create a free Matchwell account and, for a limited time, get a $10 Visa gift card just for signing up.

Revolutionize Your Workforce

Healthcare facilities can access a pool of qualified and pre-vetted clinicians that specifically meet their facility's requirements with less hassle and more savings. Better yet, they can utilize the Matchwell platform to better manage their internal workforce, giving their current employees access to a new level of flexibility.